Exchange Policy

Our exchange policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you any exchange.

RETURNS/REFUNDS

We do not offer returns/refunds

EXCHANGES

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@firstcontactlens.sg and send your item to 301 Upper Thomson Road # 01-63, Singapore 574408

SHIPPING

To return your product, you should mail your product to 301 Upper Thomson Road # 01-63, Singapore 574408,

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.